Shipping policy
Welcome to Ucapn . This Shipping Policy outlines the shipping practices for orders placed through our website ucapnapparel.com . By placing an order with us, you agree to the terms outlined in this policy.
2. Shipping Methods and Rates
We offer several shipping options to meet your needs. Shipping rates and delivery times vary based on the shipping method selected, the destination, and the size and weight of your order.
- Standard Shipping: Estimated delivery time is 7 to 10 business days. Shipping rates are calculated at checkout based on your location and order size.
- Expedited Shipping: Estimated delivery time is 3 to 5 business days. Additional fees apply, calculated at checkout.
3. Order Processing Time
Orders are processed and shipped during business days (Monday through Friday, excluding holidays). Orders placed before [cutoff time, e.g., 3:00 PM] will be processed the same day. Orders placed after [cutoff time] or on weekends/holidays will be processed on the next business day.
4. Shipping Destinations
We ship to addresses within the continental U.S., Canada, and Europe. If you are located outside of these regions, please contact us at support@ucapn.com to inquire about international shipping options.
5. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. You can also track your order status by logging into your account on our website.
6. Shipping Delays
While we strive to ensure timely delivery, occasional delays may occur due to unforeseen circumstances such as weather conditions, supply chain issues, or carrier delays. We are not responsible for delays caused by these factors. If you experience significant delays, please contact us at [contact email/phone] for assistance.
7. Shipping Costs
Shipping costs are calculated based on the shipping method, destination, and the size and weight of your order. Shipping costs will be displayed at checkout before you complete your purchase.
8. Lost or Damaged Shipments
If your shipment is lost or damaged during transit, please contact us within 10 days of receiving the shipment or the estimated delivery date. We will work with the carrier to resolve the issue and may provide a replacement or refund based on the circumstances.
9. Incorrect or Incomplete Addresses
Please ensure that you provide a complete and accurate shipping address at checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses. If you realize there is an error in your shipping address after placing your order, contact us immediately at [contact email/phone].
10. Returns and Exchanges
For information on returns and exchanges, please refer to our Returns and Exchanges Policy
11. Contact Us
If you have any questions or concerns about our shipping policy, please contact us at:
UCap'n
Nassau, Bahamas
support@ucapn.com